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Terms & Conditions

1. General

In these conditions of sale:
The company means Springwood Turf Ltd trading as turfman.co.uk. Registered address: Springwood House farm, Benefield, nr Oundle. Peterborough. PE8 5AG 
The customer means any person contracting with the company for the supply of products or services.
Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.

These conditions may only be modified by a variation in writing signed on behalf of the company by a Director.

Submission of a purchase order online will be taken as agreement to these conditions of sale.

2. Supply of Products

Products are sold under the express understanding that:
Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.
The customer fully is made aware that turf and other natural products. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate
The customer fully understands that turf is a perishable product, which must be properly laid on properly prepared ground with no risk to drought and adequately watered within 6 hours of delivery if conditions are dry.
The company require any complaint to be made in writing by the customer within 36 hours of collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has been logged. A refund will then be made for the original purchase price.
All prices quoted by the company for the sale of turf include the cost of delivery unless otherwise stated.
Customers are required to pay by credit card/debit card at the time of ordering.
Prices quoted are all-inclusive & delivered unless otherwise stated.
All turf (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the turf from whatever cause arising. If our classic or standard ranges are not available at the time of dispatch for whatever reason, then our premium range will be sent at no extra cost.

3. Delivery

The company will make every effort to deliver turf on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.
Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the companies vehicles to the place of delivery.
The company will not accept any liability for damages to property caused during delivery.
If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. A list of likely problems are also enclosed on the e-mail confirmation. Delivery vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to manoevre the turf off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. Please note, we can deliver on Saturdays (excluding bank holidays). If a Saturday is selected for delivery without paying the extra surcharge as shown on the website, delivery will be sent on the Friday before (where no surcharges are payable).

Delivery address
Please note all orders will be sent to the address supplied by the customer as shown on the paypal payment receipt. It is the responsibility of the customer to make sure that the correct address is supplied. In the unlikely event the customer supplies an incorrect delivery address at the point of ordering, the customer is responsible for all associated extra costs incurred should it be necessary to change addresses, including but not limited to extra delivery charges and cost of replacing any perishable goods such as turf.

4. Cancellation/Returns Policy

1.      The customer has the right to cancel any product or services except perishable goods are listed in sub point 4 below. Any cancellation must be made within 7 days from the date of the order being placed.
2.      Cancellations are not accepted by telephone and must be by one of the following methods:
a.       Electronic Mail to turfman@turfman.co.uk
b.      Fax to 01832 205110
c.       Letter to Springwood Turf Ltd. Springwood House Farm, Benefield, nr Oundle Peterborough PE8 5AG correspondence to be deemed to be received two working days following the postmark date.
3.      Customers are required to return the goods, at their own expense, to Springwood Turf Ltd, Springwood House, Benefield, nr Oundle, Peterborough. PE8 5AG within 7 working days of delivery. If a customer does not accept a “kerbside” delivery and the goods are returned to us, the customer will be responsible for all costs incurred, including but not limited to all our transportation costs.
4.      Perishable goods are Turf, Shrubs, Living Plants. All other goods are non-perishable
5.      Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.

5. Order amendments

Any order amendments must be made before goods are despatched, despatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after despatch.

6. Companys Premises

The customer will at all times be responsible for the security and insurance of their equipment.
The customer will comply with all requirements of Health & Safety Legislation
Delivery will be made on a kerb side delivery basis and will be the customers responsibility to move the turf from the place of delivery to the area of turf laying.
The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.

7. Working Days

Working days are Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday are not working days.
These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.
This policy does not affect your statutory rights

8. Tools for job:

Customers are required to return the goods, at their own expense, to Springwood Turf Ltd, Springwood House, Benefield, nr Oundle, Peterborough. PE8 5AG within 7 working days of delivery. Returns will only be accepted if we receive written notification within 24hrs of the item being delivered. If the item is returned in as new condition within 7 days of purchase, then the amount paid for that item will be refunded. All items shown are for illustration only, items received may be different depending on availability but will be of an equivalent quality and size.
Any item purchased from this section without purchasing turf or large (tote) bag topsoil will have the purchase cost refunded, as items from this section are only available together with turf or large (tote) bagged topsoil. The company will check every item before despatch, but in the unlikely event of receiving a faulty item the company will not accept any liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.


© 2022 Turfman.co.uk
Springwood Turf Limited, Company No 4366176
Registered Office: Springwood House Farm, Benefield, Peterborough, PE8 5AG
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